Placing an Order

1How do I place an order on your website?
To place an order, simply browse our product selection and add the desired items to your cart. Once ready, proceed to the checkout page, provide your shipping details, and complete the payment process. You will receive an order confirmation via email.
2Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to save your shipping information, track past orders, and speed up future purchases.
3What forms of payment do you accept?
We accept several convenient payment methods, including major credit cards (Visa, MasterCard) and other secure payment options displayed at checkout. All transactions are processed securely.

Shipping and Delivery

1How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days. Estimated delivery times will be provided during the checkout process.
2Is shipping discreet?
Yes, we understand the need for privacy. All orders are shipped in plain, unmarked packaging with no indication of the contents or the name "RedRx Pharmacy" on the exterior of the package.
3How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. Please allow up to 24 hours for the tracking information to become active.
4Where do you ship from?
Our operations are based in Calgary, Alberta. Our address is 204 Covehaven Rd NE, Calgary AB T3K 4W7.

Product Information

1How do I know your products are genuine?
We are committed to providing high-quality, reliable products. We source our medications from reputable suppliers and maintain strict quality control standards.
2What is your return or refund policy?
Due to the nature of our products and strict health and safety regulations, we generally cannot accept returns on medications once they have been shipped. However, if you receive a damaged or incorrect order, please contact us immediately so we can arrange a replacement or refund.

Customer Support

1How can I contact customer support?
Our customer support team is ready to assist you. You can reach us via email or through the contact form on our website: Email: info@redrxpharmcy.com We aim to respond to all inquiries within 24-48 business hours.